Terms of service

Loyalty is provided by [Company legal name], [Registered address], [Country]. By creating a loyalty card or a business account, you accept these terms and our privacy policy.

Loyalty lets businesses run digital loyalty programmes. Customers collect stamps or points by tapping an NFC tag or scanning a QR code at the counter, then redeem rewards. Where available, cards can be added to Apple Wallet or Google Wallet.

• Joining is free. Each business sets its own rules: how stamps or points are earned, the rewards, the waiting time between visits and whether staff approve visits.
• Rewards are offered by the business, not by Loyalty. Questions about a reward, its availability or its value should go to the business.
• Stamps and points have no cash value and cannot be sold or transferred. They may be lost if the business ends its programme or closes.
• Only collect when you actually visit. Cheating, such as sharing codes, collecting remotely or creating several cards, can lead the business or us to cancel stamps, points or the card.
• You can stop using your card at any time and ask for it to be deleted.

• You must be at least 18 and authorised to act for the business. Keep access to your account and staff devices secure: you are responsible for activity on them.
• You decide your programme's rules and rewards, and you must honour rewards that customers earned under the rules shown to them. If you end your programme, give customers reasonable notice to use their rewards.
• You are the controller of your customers' data. You must have a legal basis to use it, use any exported data lawfully, send promotional messages only to customers who agreed to receive them, and answer their privacy requests. We process the data on your instructions to run your programme, and also for the platform operations described in the privacy policy, which forms our data processing agreement with you.
• Do not use the service for illegal, misleading or harmful content, spam, or attempts to break or overload it. Reselling the service requires our written agreement.

Paid plans are billed in advance through Paddle, our reseller, which acts as merchant of record and handles taxes and invoices. Prices are shown before you subscribe, and a free trial may be offered.

Subscriptions renew automatically until cancelled. Cancelling stops the next renewal; the current period is not refunded unless the law requires it. If a payment fails, we may limit the account after reminding you.

We work to keep the service available but cannot guarantee it will never be interrupted. We may change or improve features, and we will give notice of significant changes.

The service and its software belong to [Company legal name]. Businesses keep all rights to their name, logo and content, and allow us to display them to run the service.

As far as the law allows, the service is provided as is. Our total liability to a business is limited to the fees it paid in the 12 months before the claim, and we are not liable for indirect losses. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

We may suspend accounts that break these terms or put the service or its users at risk. Businesses can close their account at any time and ask us for a copy of their customer data first; it is then deleted as described in the privacy policy.

These terms are governed by the law of [Country]. Disputes go to the competent courts of [City of the competent courts]. Consumers keep the protection of the mandatory laws of the country where they live.

Questions about these terms? Write to us at [privacy@example.com].